Return & Refund Policy
We want you to love your candles! If for any reason you’re not completely satisfied, we’re here to help.
Returns
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Returns are accepted within 14 days of receiving your order.
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To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
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Personalized or custom candles cannot be returned unless they arrive damaged.
Refunds
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Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 5–7 business days.
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Shipping costs are non-refundable unless the return is due to a mistake on our part.
Exchanges
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If you received a damaged or incorrect item, we’ll gladly exchange it.
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Contact us at Sweetmagnoliaess@gmail.com within 7 days of delivery with a photo of the item and your order number.
Damaged or Defective Items
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Please inspect your order upon receipt.
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If your candle arrives damaged or defective, contact us immediately at Sweetmagnoliaess@gmail.com with your order number and photos. We’ll make it right by sending a replacement or issuing a refund.
How to Return
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Email us at Sweetmagnoliaess@gmail.com with your order number and reason for return.
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We’ll provide instructions for sending your item back.
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Ship the item back to us in its original packaging.
We’re committed to ensuring you have a positive experience and that your home is filled with cozy, delightful scents.
— Sweet Magnolia Essentials